CenturyLink Awarded Contract

CenturyLink, a global communications, hosting, cloud and IT services company, said early Monday it won a contract to provide a hosted contact center and Voice over Internet Protocol (VoIP) service to the General Services Administration’s (GSA) Federal Acquisition Service (FAS).

CenturyLink will provide the FAS with a hosted contact center that features expanding technology capabilities, a variety of secure interfaces that can be integrated with other systems and proper redundancy for a call system than handles 800,000 inbound and outbound calls annually.

The contract, which was awarded via GSA’s IT Schedule 70, is valued at $1.3 million for the first year with four one-year options, for a total value of more than $6 million.

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